Resolve Customer Issues Faster with the Dynamics 365 Customer Service 2024 Wave 2 Release
Improve Customer Experiences with More Accurate Case Management
Customer satisfaction is essential to long-term business growth, so it’s important your agents are fully equipped to resolve customer issues. Thanks to the newest features from the 2024 Dynamics 365 Customer Service Wave 2 Release, your team will have the tools they need to promptly and efficiently handle cases – and deliver quality customer experiences.
In this webinar, you’ll see you how you can improve case management and resolution times for your customer service agents. Get an in-depth look at how the Time Handling widget can enhance your reporting and staffing requirements, and ensure your agents are performing at their best. We’ll also show you how your team can quickly resolve customer cases without wasting time browsing through multiple case files to find the info they need.
Topics covered in this webinar include:
- How the new Time Handling feature works
- The benefits of more accurate tracking on case resolution
- Adding and viewing case files in one easy-to-access location
- How to track and manage cases through enhanced case view
- A live demo of each feature in action
