Webinar
Improve Customer Satisfaction with the 2024 Wave 1 Release for Dynamics 365 Customer Service
Handle customer issues quickly with the help of Copilot
The better your business understands customer issues, the easier it is to quickly resolve them. With the new capabilities in the 2024 Wave 1 Release for Dynamics 365 Customer Service, your team will be able to provide faster solutions and more tailored communication.
In this webinar, you’ll see firsthand how Dynamics 365 Copilot, Microsoft’s AI assistant, will help your customer service team quickly draft tailored email responses and put together case summaries for faster access to current information – all so they can more efficiently resolve issues and keep customer satisfaction high.
Topics covered in this webinar include:
- A step-by-step walkthrough of how to resolve cases with AI-crafted email responses
- How to use Copilot to generate a high-level overview of a customer’s case history
- How to use Copilot to generate knowledge base articles based on recently resolved cases
- A live demo of each of these new capabilities in action
