Every organization is looking for ways to improve productivity, enhance customer experience, and make information more accessible. Making improvements in any one of these areas can have significant impact on the business. But it isn’t just about the business, customers and employees are a major force in the drive to find new technologies and better ways to do things. Quite simply the old method of pen and paper, disconnected systems, outdated technologies, don’t cut it anymore. Customers and employees are demanding better tools and real-time access to information.
For field service organizations, with their distributed workforce and huge volume of equipment, this quest is even more important. Streamlining processes, empowering employees, and leveraging information aren’t just a good idea, but a requirement for success. The ability to integrate field service processes and information with an existing ERP system (such as Microsoft Dynamics 365 Business Central) is becoming imperative. If companies wish to have a holistic view of their organization from an operational and financial standpoint, then a seamless integration between the ERP system and mobile field service software is critical.
Mobile field service software enables businesses to transform their field service operations and improve productivity, enhance planning, increase efficiency, improve customer experience, and empower employees.
Let’s take a look at the five areas in detail:
Improve productivity
Optimizing resources is the key to improving productivity. For field service organizations this means having the tools to adjust to changing conditions, such as traffic, and adjusting routes and resources in real-time. Equipping field technicians with mobile devices or tablets and access to company systems ensures time in between jobs is used more productively. It also empowers employees to easily track and manage jobs, update inventory and reduce paperwork.
Enhance planning
Field service organizations need an effective way to manage both their remote workforce but also equipment. From ensuring the right resource is at the right job with the right equipment to scheduling routine maintenance of equipment, enhancing planning is critical to the success of field service organizations. Using mobile field service software enables an organization to be agile and use real-time information to plan and allocate resources, both human and equipment.
Increase efficiency
Today every business is striving to be more efficient. What does that mean for field service organizations? When you have tens, hundreds or even thousands of field technicians and pieces of equipment it is complex to manage and the potential for errors is significant. Mobile field service software eliminates the need for pen and paper, reducing error rates and saving time.
Improve customer experience
Create a seamless customer experience with mobile field service software. From providing updates to real-time technician tracking to self-service portals, mobile field service software empowers and informs customers. Self-service portals not only improve access to information but also significantly improve invoicing and payments which leads to better cash flow and increased revenue.
Empower employees
Field service software empowers employees to easily track and manage jobs and ensure they have the right equipment to get the job done right the first time. It puts information at the employees’ fingertips and provides them with the tools they need to be successful. Additionally, it keeps remote employees connected to the rest of the organization improving culture and employee retention.
Microsoft Dynamics 365 Business Central is a powerful ERP system that when combined with mobile field service software provides organizations with the ability to optimize business operations while empowering employees and improving customer experience. Together Catapult and ExpandIT are taking mobile field service operations to a new level.
