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Our Customer

Tap & Barrel is a Canadian restaurant chain with multiple locations in and around Vancouver, British Columbia. Food, beverages, and hospitality is their passion. They take pride in creating community gathering places where people can meet to enjoy good food, locally brewed craft beer and wine, and create memorable experiences.

The Challenge

As a restaurant chain, Tap & Barrel has to accurately track and manage the sales, operations, and purchases of multiple different locations. For quite some time, they had been using QuickBooks, Sage, and Excel in conjunction with other software to manage their finances and accounting. This complicated combination of multiple systems and software made it impossible to efficiently manage their financial data and purchasing processes. On top of that, daily cash summaries had to be manually collected and input into their various finance and accounting systems. All this contributed to disorganized financial management and made daily accounting tasks and reporting tedious and time-consuming. It was clear that Tap & Barrel needed a solution that would help them efficiently manage all their locations’ financial data in an easily accessible place and simplify their purchasing processes.

The Catapult Strategy

Tap & Barrel initially approached us wanting to implement a new Business Central solution. After conducting thorough review and analysis sessions to gain a deeper understanding of their workflows and requirements it was determined that a Business Central solution with a Binary Stream Multi-Entity Management (MEM) integration would be highly beneficial. This combined solution would address the distinct challenges faced by a restaurant chain like Tap & Barrel by consolidating their locations and bringing all their financial data in one easy-to-access spot.

"Working with the Catapult consultants was a very positive experience. I’ve worked with Catapult quite a bit in the past, so I knew what to expect. I enjoy working with them and their personable approach. It’s not just a business relationship. They want to see us succeed, which I really do appreciate. "

Steve Delves, CFO

A Solution Fit for the Restaurant Industry

Our consultants worked alongside the Tap & Barrel team to deploy a custom solution that not only offers many key benefits to their financial and operational processes, but also allows them to quickly adapt their business workflows as the need arises.

Bringing multiple restaurant locations together

Dimensions are a Dynamics 365 Business Central feature that allows organizations to label and categorize data for enhanced tracking and analysis. By using this feature in conjunction with the Binary Stream MEM integration, our team was able to consolidate Tap & Barrel’s 16 various entities into a single company within Business Central. Each location is still considered a separate business, but the entire company’s master data is now centralized in one location, making it faster and easier for them to access. Instead of manually switching between multiple companies to search for data, their team can effortlessly sift through various locations to extract whatever they need for analysis or reports.

Inventory purchasing made easy

Having a combined Business Central and MEM solution also simplified Tap & Barrel’s purchasing processes. Rather than relying on a separate vendor lists for each location, everything is centralized with one vendor list for all their entities. Now, when making or recording a purchase, they can simply select the location they’re making the purchase for and which vendor they’re buying from without having to switch between multiple different lists and companies.

Intercompany transactions without extra steps

Another major benefit is the ability to facilitate easy intercompany transactions. Previously, the Tap & Barrel team would have to post multiple journal entries to resolve each transaction between locations. Now, transactions are reconciled though automations without the need to manually duplicate entries, saving their accounting team valuable time while reducing manual data entry errors.

"Using MEM in Business Central makes intercompany transactions quite simple. It eliminates the need to reconcile the intercompany accounts and simplifies the accounts payable process, requiring just one accounts payable batch for all the locations instead of seven or eight separate accounts payable batches. So, there was quite a bit of time savings, and it is nearly impossible for errors to occur. "

Steve Delves, CFO

Streamlined financial reports across all locations

Tap & Barrel still uses third-party restaurant management software to capture financial data such as daily transactions, payroll information, and accounts payable from each of their locations. Now, to bring the data together, custom exports have been built that work directly with Business Central. Using those custom exports ensures data from each location can be quickly imported directly into Business Central, allowing easy access in one location for tracking and analysis.

"We had custom exports created in our restaurant management system, allowing us to download the reports in Excel and upload them into Business Central through the various configuration packages. It’s a very quick process to get the information over and it works for us. We’ve also created reports in Jet Reports that we upload through the Business Central configuration packages."

Steve Delves, CFO

Limitless growth opportunities

Business Central offers Tap & Barrel the ability to easily add new locations to their portfolio in the future. Adding a new location is straightforward and doesn’t involve a complicated set up. And, since all their master data is consolidated, they can start purchasing from the centralized vendor list, creating invoices, and more as soon as the new location is added.

A cloud-based, future-proof solution

With their new cloud solution, Tap & Barrel doesn’t have to worry about managing on-premises servers. Using a WIFI connection, they can easily connect to their solution from any location and not have to worry about the potential risks associated with having a physical software solution, for example, reducing the impact of a power outage and downtime on daily operations.

"With the new solution being cloud-based, it’s more disaster-proof in the event we have a power outage or any other issue. All we need is WIFI to connect to our solution. This is one of the things I’ve been trying to do since I’ve come to Tap & Barrel, which is to mitigate potential risks. "

Steve Delves, CFO

What’s Next?

We’ve continued to work with Tap & Barrel since deployment to ensure their solution stays optimized and ready for future growth. By taking advantage of our Hypercare Support Services, they have access to dedicated helpdesk support from our expert consultants as well as ongoing user and solution management and monitoring. Additionally, with Microsoft releasing new features and updates twice annually, Tap & Barrel can also rely on our team to help them implement the latest capabilities that would further enhance their solution and keep it running at maximum efficiency. As their business needs continue to evolve, our team is there to keep their solution up to date and running smoothly as we guide them through solution updates, optimization projects, and more.

"We upgraded Business Central to Version 24 in June. I’ve been involved in many upgrades with the old legacy systems Navision and Great Plains and they’re a bit of a nightmare, but the managed service, cloud upgrades are quick and efficient. There’s a bit of testing and the next day you’re live in your version, which is great."

Steve Delves, CFO

If your restaurant or hospitality business is interested in learning more about the benefits of a Dynamics 365 solution, get in touch with us today. Our team is here to help build you a solution that fits your needs and grows alongside your business.

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